This document was last updated on September 1, 2007.

1. Acknowledgement and acceptance of terms

Frankfort Plant Board is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. These practices are subject to change from time to time as we continue to develop our Website (fpb.cc) and take advantage of technologies to improve the service we provide. By accessing and using fpb.cc, you acknowledge that you fully understand Frankfort Plant Board’s Website Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.

The provision of Frankfort Plant Board’s telephone, Internet, and cable services are governed by federal law and a privacy policy respecting these services is set forth separately on this site. (FPB Full Service (FSN) Privacy Policy)

2. Other Providers Policies

Related services and offerings with links from this website, including vendor sites, may have their own privacy statements that can be viewed by clicking on the corresponding links within each respective website. Online merchants and others who you may access through Frankfort Plant Board services are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy.  However, since we do not have direct control over the policies or practices of online merchants and other third parties, including those who may be listed on or accessed through our Website, we are not responsible for the privacy practices or contents of those sites.  These linked sites may automatically collect data on visitors of the linked sites or solicit and share personal information on visitors in a manner that is different than described in this policy notice. The linked sites are for your convenience only and you access them at your own risk. We recommend and encourage that you always review the privacy policies of merchants and other third parties before you provide any personal information or complete any transaction with such parties.

3. Information We Collect and How We Use It

Frankfort Plant Board may collect certain information from and about its users in three ways: directly from our Web Server logs, the user, and with Cookies.

a.  Web Server Logs.

When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:

• Your Internet protocol address.
• The kind of browser or computer you use.
• Number of links you click within the site.
• State or country from which you accessed the site.
• Date and time of your visit.
• Name of your Internet service provider.
• Web page you linked to our site from.
• Pages you viewed on the site.

b.  Use of Cookies

Frankfort Plant Board may use cookies to personalize or enhance your user experience.  A cookie is a small text file that may be placed on your hard disk by a Web page server to simplify and improve a user’s web experience.  Cookies cannot be used to run programs or deliver viruses to your computer.  Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. 

There are three types of cookies. A session cookie is a line of text that is stored temporarily in your computer’s random access memory (RAM) and is only available for the duration of an active browsing session. A session cookie is not placed on any hard drive, and it is destroyed as soon as you close your browser. A persistent cookie from a website is saved to a file on your hard drive and is accessed whenever you re-visit the website that put it there. This permits that website remember what you were interested in the last time you visited. A third-party cookie is a persistent cookie that is set by or sent to a website different than the one you are currently using. The Frankfort Plant Board Website does not use persistent, but sometimes uses third-party or session cookies.  The potential use of third-party cookies on the fpb.cc site is described below.

One of the primary purposes of cookies is to provide a convenience feature to save you time.  For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits.  Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality. 

Frankfort Plant Board reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into fpb.cc a site that relies on third-party cookies).

You have the ability to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.

c.  Personal Information From Users

Visitors to our Website can register to purchase services.  When you register, we will request some personal information such as name, address, email, telephone number, account number and other relevant information. For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be necessary to provide online technical support and troubleshooting.


4. Disclosure of Personally Identifiable Information

We will not disclose personally identifiable information we collect from you to third parties without your permission, except to the extent necessary including:

• To fulfill your service requests
• To protect ourselves from liability
• To respond to legal process or as required by federal or state law

In providing its services, Frankfort Plant Board may authorize certain people and entities to have access to customer information. This includes our employees, third parties that provide and/or include: billing and collection services; installation, repair and customer service subcontractors or agents; program guide distributors; software vendors; program and other service suppliers for audit purposes; marketers of Frankfort Plant Board’s products and services; our attorneys and accountants. The frequency of disclosures varies according to business needs, and may involve access on a regular basis. Frankfort Plant Board restricts third parties’ use of customer information to the purposes for which it is disclosed and prohibits third parties from further disclosure or use of any personally identifiable information obtained from us, whether for that third party’s own marketing purposes or otherwise.

5. Use of Web Beacons or GIF files

Frankfort Plant Board’s fpb.cc web pages may contain electronic images known as web beacons – sometimes also called single-pixel gifs – that allow Frankfort Plant Board to count users who have visited those pages. Frankfort Plant Board prohibits web beacons from being used to collect or access your personal information.

6. Changes to this Statement

Frankfort Plant Board has the discretion to occasionally update this privacy statement.  When we do, we will also revise the “updated” date at the top of this Privacy page.  We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect.  Your continued use of the service constitutes your agreement to this privacy statement and any updates.

7. Contacting Us

If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please send your comments to:

Frankfort Plant Board
Attention:  Legal Department
P.O. Box 308
Frankfort, KY   40602

Frankfort Plant Board will use commercially reasonable efforts to promptly respond and resolve any problem or question.