When inclement cold weather is occurring, you may need to let your cold water run to prevent freezing of water lines (in most cases a stream of water the size of a pencil lead will prevent freezing of lines).

We strongly recommend that household members know where a shut-off valve is located (a cut-off valve is to be readily accessible for customers use per plumbing code and Plant Board policy) and know how to turn this valve off. This could save you a lot of water damage in the event a line ruptures. (You may want to practice this just like you would a fire drill).

In the event you do have pipes freeze, keep your faucets open so when the lines start to thaw, the water will flow aiding the melting process. Should you have water off in only sections of the houts, it is likely an internal customer problem.

Please DO NOT USE a torch, kerosene heater, propane heater or any other open flame that may cause the water to boil. Should you use other devices such as heat tapes or hair dryers, DO NOT allow these to come in contact with water.

Here are some helpful tips to prevent freeze-ups in the home:

1. Close inside valves that supply outdoor hose bibs and drain outside, by opening hose bib and leave open.
2. Do not leave garden hoses on outside hose bibs for this will cause even frost-free hose bibs to hold water and freeze.
3. Check around the home for other areas where water supply lines are in unheated areas in basements, crawl spaces, attics, and garages and under kitchen and bathroom sinks (remember, both hot and cold water lines can freeze in these areas).
4. Should you have water lines in these areas, try to insulate these lines or let the cold water run (the size of a pencil lead), open doors on sinks, keep garage doors closed and if you live in an apartment building, keep entry doors closed. If you live in a mobile home, make sure your water connections are insulated.
5. Do not put antifreeze into water lines

Should you encounter problems with your water, you may call 502-352-4501.