Requirements for i-Guide and DVR
How can I get i-Guide?
How can I get a DVR?
I have HDTV Service but do not have a DVR. How do I get one?
Interactive Program Guide
What are the icons (little pictures) at the bottom of the screen?
How do I tell what the icons mean?
I can't see the entire program title in the listings.
What is the graphic bar that appears when I change channels?
How do I get information on programs?
What is the red light on the upper left front of my box and/or what is the envelope on the screen?
How do I set my digital audio language?
Parental Locks and Pay-Per-View
What if I forget my Parental Locks/Purchase PINs?
Why can't I purchase this Pay-Per-View program?
DVR and Digital Services
How many hours of programming can I store on my DVR? What is the hard drive capacity?
How many tuners does my DVR have?
How do I return to live TV when I'm watching recorded programming?
Can I record or watch two programs at the same time?
How do I record a Pay-Per-View (PPV) broadcast?
How many other home entertainment components can be connected to my DVR DCT6412 Cable Box?
Do I have to connect my DVR to a telephone or other data source?
I currently record programs on my VCR. How is a DVR different?
Can I adjust the quality of the video recording to conserve hard disk space?
How does the Parental Locks feature work?
How can I find programs I want to record?
Can FPB track what I record with my DVR DCT6412?
Can the DVR play back a High Definition recording while another HD program is being recorded?
Are there separate buttons for each tuner? How do you make the Dual Tuner DVR record two programs at once?
What kind of programs can I record?
How much High Definition programming can I save versus standard definition programming?
Does the DVR DCT6412 support digital video interfaces?
Does the DVR DCT6412 support external storage devices?
I have a home theater system. Can I record a program in Dolby DigitalTM 5.1 on my DVR?
What is the picture quality of recorded programs?
Can I record Digital Music channels?
Can I record Pay-Per-View programs?
Recording and Playback of Recorded Programs
How many recordings can I schedule for the future?
What if the program I want to record runs over its scheduled air time such as when a football game goes into overtime. How can I make sure I record everything?
Can I watch a show I am recording before the recording is completed?
Can I increase the rewind and fast forward speed?
Can I set the DVR to skip commercials as it is recording?
Can I “bookmark” a program I have recorded?
On occasion, a recording starts a minute or two after the program has begun. Why?
Only part of my program recorded. Why?
Do Parental Locks work with DVR?
Managing Your Recordings
How long can I keep My Recordings?
How will I know when I'm almost out of recording space?
Does the DVR automatically delete programs when the record space is full?
Controlling Live TV
How long can I pause live TV?
How far back can I rewind live TV?
How do I use Instant Replay?
If I'm watching a program in progress and want to record it, can I record from the beginning?
How can I catch up to the live broadcast of a program after I've paused it?
Troubleshooting
Why doesn't the set-top box respond when I press the keys on my remote?
If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorites and Reminders?
Nothing happens when the MENU button is pushed, but I can change the channel up and down.
I can't see the edges of the i-Guide screens.
The guide has locked up. Neither the buttons on the remote, nor the buttons on the terminal itself work.
I have no video, a snowy picture or I cannot tune to any of the digital channels.
Why won't my remote control respond when I press a button?
There are no listings in the guide, or the words “To Be Announced” appear in the listings screens.
I have a message on my screen that says “This feature is currently being restored”. What does this mean?
I have a message on the screen that says “This channel should be available shortly”. What does this mean?
What do I do if I am stuck in a screen or menu I do not understand and want to get out?
The displayed information or pricing is incorrect.
What happens to my DVR recordings if my digital cable box temporarily loses power?